National BTM Academic Conference Speakers and Sessions

9:00 – 9:30          Registration & Continental Breakfast


9:30 – 9:45          Opening Remarks ITAC Talent


Ozgur Turetken9:45 – 10:40        The Critical Role of Engagement at a BTM oriented School – A Director’s Perspective 

BTM is a powerful concept and an exciting area to be involved with as it not only touches virtually every organization and professionals working in it, but also many members of the society as we all are end users of business technology. As such, the stakeholders of a BTM program are arguably the largest and most diverse compared to other academic programs in business schools. In this talk, Professor Ozgur Turetken presents an analysis of BTM stakeholders, their relationships with the degree programs and offering academic units, and the importance of these relationships for the success of the programs and for the benefits they provide to the stakeholders.  

Presenter:          Ozgur Turetken, Ph.D., Professor & Director Ted Rogers School of  Information Technology Management, Ryerson University

Dr. Ozgur Turetken is a professor at and the director of Ryerson University’s Ted Rogers School of Information Technology Management (TRSITM). TRSITM hosts Canada’s largest BTM program. As director, Professor Turetken strives to make Ryerson BTM a world class program providing great value to its stakeholders while fully engaging with them. As an academic, he develops and teaches analytics oriented courses, and does research in the intersection of analytics and human computer interaction. He is an active member and past chair of the Association for Information Systems’ special interest group on Decision Support and Analytics (AIS SIGDSA).  Professor Turetken holds a PhD degree in management science and information systems from Oklahoma State University, an MBA and a BSc. in electrical and electronics engineering from Middle East Technical University (Ankara, Turkey). 
10:40 – 10:50      Break


Nelson Lah10:50 – 11:45      The Critical Role of Engagement at Simon Fraser University – A BTM Advisory Board Chair’s Perspective

Successful BTM delivery requires engagement at all levels – Board, academia, industry, and students. Will cover the 4 key elements of the Strategic Plan for the SFU BTM Program, then focus on some of the key measures around engagement.

Presenter:          Nelson Lah, Executive Consultant & Chair, Simon Fraser University BTM Advisory Board

Nelson Lah is a highly-motivated strategist who leverages the innovative use of technologies for business, with over 30 years of proven delivery, coupled with strong organization developmental skills in leading large transformative change. He understands public good and held executive leadership positions in the British Columbia provincial government for over twenty years, including being the Chief Information Officer at the former Ministry of Forests and the first Chief Technology Officer for Shared Services BC. Under his strategic leadership, innovative approach, and business acumen the ministries won numerous awards including multiple GTEC, CIPA, and BC Premier’s awards.  In the private sector, Nelson has led major pursuits over $500M, created partnership agreements with key products vendors in foreign markets, and delivered mission critical projects to client satisfaction. He is a trusted advisor on acquisitions, strategic partnerships and linkages with other government, academia and industry alliances. He currently chairs the Simon Fraser University’s Business Technology Management (BTM) Advisory Board.


11:45 – Noon     Break and Lunch Set Up


Noon – 12:45     Lunch and Networking


12:45 – 1:30        Panel Discussion:  The Start-up Mindset:  Innovation, Disruption, & Creative Collisions

Students, scaling businesses and enterprise corporations are all able to harness the opportunities created by flourishing startup communities. In this 45 min panel discussion, Edmonton Economic     Development,Startup Edmonton and eHUB will discuss foundational BTM skills, the role of on-campus entrepreneurial activities, and examples of successful student integration into the wider startup community.  Attendees will leave with a greater understanding of how core curriculum connects with real-world needs; how to best support students in their entrepreneurial goals; and how scaling startups rely on community to retain and attract talent. 


Steve EppleySteve Eppley, Director of Information Technology, Edmonton Economic Development Corp.

Steve has been involved in the IT field since the dawn of the PC age in the early 1980’s. At that time, he was involved in the testing and proof of concept for the software Laplink that linked PC’s and laptops, before the advent of TCP/IP Ethernet networks. In 1987 Steve joined a seed company that eventually created the largest sales and marketing agency in North America. During a 16 year career with the organization he held multiple IT roles including that of National Network Manager for a 100+ location network. He was a leader in such innovations as building and operating the first multi-site virtual private network in North America. This allowed reduced time to delivery of consumer products and saved millions of dollars for the packaged goods industry.  In 1998 he also pioneered the use of handheld tracking and reporting devices for the industry.

 In early 2003 he became the IT Director for a major law firm in the U.S., and in 2008 relocated to Edmonton, the hometown of his wife, who is the IT Manager for a major Edmonton law firm. As I T Director for Edmonton Economic Development Corporation his responsibilities include the Shaw Conference Centre, the Edmonton Research Park, as well as the IT function, for tourism and economic Development in Edmonton. In his spare time, Steve enjoys visiting historic sites in North America, and a variety of aviation related pursuits.

Noreen Hoskins, U of Alberta EHub

Noreen Hoskins

Stephanie Enders, Start-up Edmonton

Stephanie Enders

1:30 – 2:15            Building a BTM Program:  From Degree Proposal to First Graduates

The BTM degree at the Lazaridis School of Business and Economics, Wilfrid Laurier University, accepted its first cohort of students in September 2011 and celebrated its first convocation in November 2015. Join Trish McLaren as she talks about the challenges, opportunities, successes, and lessons learned of developing and running a BTM program. The Laurier degree is housed at the Laurier Brantford campus, and was established independently of any existing Laurier business programming. Trish was a member of the team that developed the program, has taught in the program since 2011, and has been the Director of the program since January 2014. She’ll discuss building a degree program from a set of learning objectives, integrating co-op education, earning ITAC Recognition, building student engagement, and recruiting for an unknown degree.

Patricia Genoe McLarenPresenter:          Patricia Genoe McLaren, PHD, Area Co-ordinator & Associate Professor, BTM Lazaridis School of Business & Economics, Wilfred Laurier University

Patricia Genoe McLaren, PhD, is Area Coordinator and Associate Professor, Business Technology Management, Lazaridis School of Business and Economics, Wilfrid Laurier University.  She currently holds the Secretary and Information Management role of the Administrative Sciences Association of Canada Board of Directors, and is an Associate Editor for Qualitative Research in Organizations and Management. McLaren’s research includes management and organizational history, critical management studies, and innovation and technology management, with a focus on language, power, and context.

2:15 – 2:30          Break


2:30 – 3:10           Evolution of the BTM Standards

This session will begin with a review of the 2016 BTM Learning Outcomes and Competency Standards (LO/CS) followed by a comparison of BTM 2.0 to its previous version published in 2009 providing a review of the main changes proposed by industry participants, as well as the new LO/CS items adopted by the academic review committee.  Next I will introduce the customization of BTM into 5 new specializations: Data Analytics, Entrepreneurship, Financial Services, Healthcare, and Multimedia.  This session will conclude with next steps within ITAC’s mandate: the creation of a BTM professional association and certification. Participants will be invited to an open discussion to guide this initiative, identify priorities for other specializations, and ensure diversity of career paths as well as an inclusive and practice-oriented profession.

Stéphane GagnonPresenter:          Stéphane Gagnon, Ph.D. Associate Professor, Université du Québec en Outaouais

Stéphane Gagnon is Associate Professor in Business Technology Management (BTM) at the Université du Québec en Outaouais (UQO). He is also Associate Researcher with the Language Technology Research Center (LTRC) and Director of the Process Integration Research Lab (PIRL).  Before joining UQO in 2006, he taught at New Jersey Institute of Technology (2002-2006), Université du Québec à Montréal (1997-2002), McGill University (2000), and a dozen other universities in 10 countries as visiting professor.

He obtained a Ph.D. in Business Administration, specialized in Technology Management and Strategy, from the Université du Québec à Montréal (1994-2001), a M.A. in Public Administration from Carleton University (1991-1994), and a B.Soc.Sc. in Economics & International and Comparative Politics from University of Ottawa (1988-1991).

His research deals with cloud computing and intelligent analytics, especially applied in the financial services industry.


Ben-Akoh3:10 – 3:30           National Occupational Standards:  The Employability Factor

The “employability factor” is the critical element in every decision to enroll in an academic program. Potential students, parents, and employers ask the question: “what is the potential for employment upon successful completion of this program?” This session will describe the process of creating the NOS and its potential as a selling point for BTM academic institutions.

Presenter:          Ben Akoh, Ph.D. (Candidate), BTM Standards Development Director, ITAC Talent

Ben Akoh is the BTM Standards Development Director. He is currently developing competency standards, learning outcomes, and national occupational standards for post-secondary institutions and industry in the BTM program, in baccalaureate, Continuing Education, and Masters level.


3:30 – 3:45           Break


3:45 – 4:30          Panel Discussion: The Challenge of Talent Management in Business Technology

BTM is a widely diverse field with ongoing and rapid change occurring within the technology. As such, the training, recruitment, and retention of top talent to support BTM in this changing environment are significant challenges to CIO’s.  Leading CIO’s and IT Directors on this panel will share their thoughts on:

– the BTM’s “Expected Education Outcomes” (Version 2.0), and how these fit with the reality of the challenges they face in their Talent Management responsibilities

– the characteristics of high performing technology “talent”



Dale McNeely, Director Business Career Services, University of Alberta

Dale McNeely


Mike Battistel, VP Information Technology & CIO, Athebecsca University

Mike Battistel

Mike is currently VP Information Technology and CIO at Athabasca University, Canada’s open university. He has served on the National, Calgary and Vancouver chapter Boards of the CIO Association of Canada. Mike is currently a member of the Boards of the Canadian University Council of CIOs and Cybera. An active community member, he has also served on the Boards of several non-profit societies.  During his 30 years in the industry Mike has led management teams in companies ranging from high tech startups to Fortune 50 enterprises operating in North America, Europe and Asia.


David Booth CIO City of Edmonton

David Booth

David Booth is CIO for the City of Edmonton, accountable for all aspects of IT operations, planning and delivery. His previous roles include Director of Information Management and Innovation, leading the City of Edmonton’s Open Government initiative, “Open City” and CIO for North American Construction Group where he was responsible for IT, facility management, AR/AP and Payroll.

In addition, David served as the CIO for the Workers’ Compensation Board – Alberta, Director of Business Services for EPCOR Utilities and the Director of Information Technology for the Distribution and Transmission Branch of Edmonton Power.


David Oh, CIO & VP Innovation & Technology Services, Alberta Gaming & Liquor Commission

David Oh

David Oh is an innovative business and technology leader accomplished in the development and implementation of complex and major organizational technology initiatives. David has over 20 years of experience stemming from a variety of industries including banking/investment management, retail, internet startups, health, management consulting, and public sector.  David is currently the CIO and Vice President Innovation at Alberta Gaming and Liquor (AGLC), responsible for leadership over AGLC’s innovation agenda, enterprise strategy, project delivery functions, and technology operations.  Prior to AGLC, David was a Senior Director at Gartner Consulting, and an Executive Director at Alberta Health Services (AHS) where he developed and successfully led its corporate technology merger strategy and program. David has also held roles as Director of Technology Strategy at AGF Management Ltd. and has consulted to Fortune 500 companies such as Dayton Hudson Corporation, Air Canada, CIBC, and GlaxoSmithKline.


4:30 – 4:40           Conference Close


4:45 – 6:00          BTM Program Showcase

Session Chair:    Stéphane Gagnon, Ph.D. Associate Professor, Université du Québec en Outaouais


This open invitation to BTM schools to share their respective program and graduate accomplishments.  This is a unique opportunity for BTM Program Directors to present how BTM standards have been adopted and implemented within their school.  Program showcase and/or innovative educational practices will be included as Poster topics.  Tables & Poster Boards will be made available to Program Directors who will engage participants in lively discussion and mutual learning.  Sign up to lead a discussion by notifying!